CenterPoint EnergyElectric Transmission and Distribution
WELCOME TO OUR NEW POWER ALERT SERVICE
Delivers email, text and/or phone call notifications when your power goes out
Thank you for your interest in previewing CenterPoint Energy’s Power Alert Service. Use the form below to set up or modify your notification preferences.

Learn More About the Power Alert Service

Thanks to our investments in smart grid technology, this new, FREE service:

  • Automatically sends a notification if you have a power outage lasting several minutes or more in your area that cannot be resolved quickly by our smart grid technology
  • Gives you peace of mind knowing that we are addressing the problem
  • Provides an estimated time that the problem will be fixed and an estimate of the number of customers affected by the problem
  • Sends a new estimated repair time to you as soon as it’s available if a repair takes longer than originally estimated
  • Notifies you when the problem has been resolved and tells you what caused the problem
  • Allows you to choose any combination of email, text and/or phone call notifications
  • Lets you opt-out at any time

If you have a power problem during the preview period, we’ll send a brief survey to you to obtain your feedback. Your survey responses will be used to help us make changes and improvements to the Power Alert Service before we introduce it to all of our customers in the greater Houston area.

How to Get Started

Enrollment is easy, you may call us at 713-207-2222 or fill out the form below.

Manage Your Preferences

To modify your preferences or unsubscribe from the Power Alert Service, please enter your information in the form below.

Frequently Asked Questions

Why was I selected to preview the Power Alert Service?
The preview program allows CenterPoint Energy to test the functionality of the Power Alert Service with a limited number of customers prior to its introduction to the greater Houston area. As a valued online CenterPoint Energy customer, you were selected to preview the service and provide feedback should you encounter a power problem during the preview period. Your survey responses will be used to help us make changes and improvements to the Power Alert Service.

Can I request power notifications for more than one property?
Yes, you can enroll to receive notifications for multiple properties. You will need to create separate enrollments for each property address (ESID).

Can I sign up to receive more than one type of notification?
Yes, you can select to receive notifications by email, by phone and/or by text (SMS). Just check the box for the notification type(s) that you would like to receive.

What should I do if I registered to receive text message notifications but never received my text confirmation message?

  • Check with your cell phone provider and make sure that your cell phone is currently capable of receiving “premium” text messages
  • Check with your cell phone provider and ask them to make sure that you can receive text messages from Short Codes 386-71 and 821-04 and confirm that these are not blocked numbers 
  • Make sure that you have not entered a Google voice number – at this time Power Alert Service notifications are not currently available via Google voice
  • Make sure a landline number was not inadvertently entered
  • Make sure that your device is capable of receiving text messages – check your device type

How do I change my notification preferences?
Follow the prompts using the form below. Enter your address or ESI number/meter number and address information, and then modify your notification preferences.

How do I cancel my enrollment?
Follow the prompts using the form below. Enter your address or ESI number/meter number and address information, then cancel your notifications by unchecking the box next to the notification type(s).

Where can I find my ESI ID number?
Your ESI ID can be found on your provider’s electric bill. An Internet search of the term “ESID Lookup” will also link to many sites that can assist in locating your ESID.

Where can I find my meter number?
Your meter number can be found on your provider’s electric bill or on your electric meter below the display screen.

Is there a fee for this service?
There is no fee for this service. However, if you select SMS/text messaging notifications, then standard text messaging fees charged by your carrier may apply.

Will notifications be delivered for all power outages?
No. In order not to disturb you with notifications about momentary blinks in power, we will only notify you about problems lasting several minutes or more that cannot be resolved quickly by our smart grid technology. If you arrive home from work and find that your clocks are flashing on/off (or that your clocks are a few minutes behind the correct time) but you did not receive a Power Alert Service notification, this means that you had a power blink that lasted only a few minutes or less.

Will notifications, such as phone calls, be delivered in the middle of the night?
Phone call notifications will not be delivered between the hours of 10 p.m. and 8 a.m. so you can get a good night’s sleep. Since the phone call notification system will be off during this time: (1) phone call notifications for outages between 10 p.m. and 8 a.m. will not be delivered, and (2) phone call updates about the previous night’s outages will not be issued. However, text message and email notifications will continue to be delivered 24 hours per day, 365 days per year. To ensure that you stay fully informed about late night outages and other problems, we recommend that customers who choose phone call notifications also elect to receive at least one other type of notification (e.g., text messages and/or emails).

What should I do if I receive a notification that my problem has been resolved but my lights are still off?
Your feedback is valued and will help us improve the future operation of the Power Alert Service. If you receive a notification stating that the problem has been resolved but your power is still off, first check your circuit breakers. If that does not resolve the problem, please call the CenterPoint Energy customer service team at (713) 207-2222.

What should I do if I receive a notification for a power problem at or near my address but my lights are still on?
You may disregard the alert; this problem may not apply to your specific address. Do, however, complete our follow-up survey.

Troubleshooting Guide

Trouble registering or receiving notifications for the Power Alert Service?

Try the fixes listed below

I’m unable to register on the CenterPointElectric.com/cehe/outage/alerts site:

  • My screen flashes and then the data I just entered disappears
    If you are using Internet Explorer, add CenterPointElectric.com to your list of trusted sites then try to register again.
  • The system will not accept my 8-digit meter number
    Make sure that you are not entering any blank spaces as part of your meter number. Re-enter your meter number as a continuous string of eight numbers then try to register again.
  • The system keeps taking me back to the first step
    If you’re using Internet Explorer, adjust your settings to always allow session cookies then try to register again.
  • If you’re still having trouble, please call us at 713-207-2222.

I tried to register my cell phone to receive text messages, but I never received a CONFIRMATION REQUIRED text message.

  • Visit CenterPointEnergy.com/cehe/outage/alerts and verify that you entered the correct cell phone number.
  • You may have received a CONFIRMATION REQUIRED message but did not notice it because your cell phone provider split it into multiple messages. If this happened to your CONFIRMATION REQUIRED message, find the last section and reply as instructed to complete your registration.
  • Contact your cell phone provider and verify the following:
    • That your device can receive “Premium” text messages
    • That your device can receive text messages from 386-71 and 821-04
    • That your provider has not blocked messages from 386-71 and 821-04
  • Try adding 386-71 and 821-04 as CenterPoint Energy contacts in your cell phone address book then repeat the registration process to add your cell phone number.
  • If you’re still having trouble, please call us at 713-207-2222.
  • Please note that Google Voice numbers currently do not accept Power Alert Service notifications.

I replied to the CONFIRMATION REQUIRED text message to complete my registration, but I never received a reply welcoming me to the Power Alert Service.

  • Check to make sure that your phone does not apply an automatic signature (e.g., your name) to your out-going text messages. If you do have an automatic signature, turn it off and try replying to the CONFIRMATION REQUIRED message again.
  • Make sure that you replied to our CONFIRMATION REQUIRED text message within five business days (accounts revert to not registered after five days). If more than five days passed, repeat the registration process to add your cell phone number.
  • If you’re still having trouble, please call us at 713-207-2222.

I registered my cell phone to receive text message notifications but I haven’t received any notifications.

  • Check with your cell phone provider to make sure that your text message subscription is active.
  • Make sure that you replied to our CONFIRMATION REQUIRED text message within five business days (accounts revert to not registered after five days). If more than five days passed, repeat the registration process to add your cell phone number.
  • You can test the system by texting the word “START” to 82104 or 38671. If you are registered in our system, you will receive a reply within a few minutes.
    • If your phone applies an automatic signature (e.g., your name) to out-going text messages and you did not receive a reply to the “START” test above, our system may not have recognized your text message. Delete your automatic signature and repeat the “START” test above to see if this resolves the problem.
  • If you’re still having trouble, please call us at 713-207-2222.


SET UP OR CHANGE YOUR OUTAGE COMMUNICATION PREFERENCES

Outage Alerts

Your 8-digit meter number can be found: 

  1. On the front or back of your electricity bill
  2. On your electric meter below the display screen
  3. By calling 713-207-2222, selecting your language
    preference and then pressing 5